ASCHHEIM, GERMANY – April 15, 2026 – iET Solutions, a leading provider of ITSM and software asset management solutions, announces the release of iET® Enterprise Technology 18.1.0 and iET® AI 5.1.0. This marks the beginning of the "Agentic AI" era – a platform trusted by enterprises for more than 30 years, now enabling the development of AI-native applications.
Platform transformation: The next-level iET® Enterprise Technology 18.1.0 The centerpiece of version 18.1.0 is the completely redesigned iET® WebClient. Built on powerful frameworks like Angular and Google Material Design, it provides an intuitive user interface that fully supersedes both the legacy desktop client and the previous web interface.
The evolution of iET® AI 5.1.0: From chatbots to autonomous agents With version 5.1.0, iET® AI moves beyond simple information retrieval to autonomous task execution.
iET® AI Agent & MCP: The newly introduced iET® AI Agent independently designs and executes complex workflows using tools provided via the Model Context Protocol (MCP). The iET AI MCP service allows customers to add their own or preconfigured tools managed in the AI Administration application.
Zero-code plug-in generation: Administrators can implement additional tools without any programming knowledge. Simple chat commands allow for the creation of plug-ins that individually expand the AI's functional scope.
The interplay: Rapid agentic development The true strength lies in the deep integration of both products. Rather than treating AI as a mere "add-on", it is natively anchored into existing workflows. This enables businesses to build AI-native and agentic applications in the shortest possible time, moving far beyond simple chat windows.
"With this release, we are establishing the architectural foundation for a future where autonomous agents are the core of enterprise software, not an afterthought,” explains Carsten Owerfeldt, Head of Development at iET Solutions. "We have utilized this rapid development toolkit ourselves to build the latest iET® ITSM 10. By combining our cutting-edge AI with our battle-tested platform, we empower our customers to fully embrace the AI era – securely, performantly, and on a proven base they have trusted for years."
For more information about our products, please visit https://www.iet-solutions.com/products/.
Shulangani Buchholz
sbuchholz@iet-solutions.de
+49 89 74 85 89 0
iET Solutions, a division of UNICOM Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). The company has more than three decades of experience in service management and works with organizations across all industry sectors.
UNICOM Global is a privately held group of approximately 60 corporate entities operating across North America, EMEA, and Asia-Pacific. From its corporate headquarters in Los Angeles, California, UNICOM maintains offices in Illinois, Massachusetts, New Hampshire, North Carolina, New Jersey, Texas, and Virginia; across EMEA in the United Kingdom, Ireland, Germany, France, Italy, Spain, Finland, Denmark, Belgium, and Switzerland; and across Asia/Pacific in China, India, Australia, Singapore, and the Philippines. UNICOM Global provides deep in-house resources and flexible end-to-end IT solutions to commercial and public-sector partners worldwide, spanning software, hardware, systems integration, managed services, mission-critical infrastructure, and real estate. The Group’s strategy includes the acquisition and integration of mature and growing mid-cap companies listed on NASDAQ, London Stock Exchange AIM, and German public markets, with complementary businesses in technology, financing, IT, real estate, and business services. UNICOM Global supports customers from a global network of data centers and hyperscale campuses, delivering secure, scalable capabilities in AI, cloud and mainframe computing, data management, cybersecurity, and energy-backed digital infrastructure. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:
UNICOM Global - Assets, capital and investment management
UNICOM Systems - IBM Mainframe software products
UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions
UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform
UNICOM Science and Technology Parks
UNICOM Technology Park – Innovation Labs in Virginia
UNICOM Science and Technology Park – Innovation Labs in New Jersey
UNICOM Capital - Business and Financial Services
USRobotics - Data communications products
Memeo - Enterprise-grade Secure File Sharing for the Cloud
Firetide - Wireless technology solutions for security and transportation
DETEC - Document composition products
SoftLanding Systems - IBM i software products
Macro 4 (formerly LONDON: MAO) - Document Management products
illustro - z/OS and z/VSE software products
iET Solutions - ITSM software products
Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate
CICS.com - Hardware, Software, Outsourcing and Professional Services
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